FAQs


Hi friend! We're here to help you...

Brand

What does Fox and Trove mean?
Foxes are solitary by nature and prefer to be alone.  Except one little fox.  He decided to be brave and venture out in search of friends, collecting love and kindness along the way to fill up his treasure trove.  The fuller his trove, the stronger his confidence, the more resilient his happiness.  We want to help kids fill their troves with love, kindness and bravery too, and we want them to know even one small fox can change the world. 

Is that an arrow in your logo?
It's actually the end of an arrow, the feather, which symbolizes peace.  We took two peace ends of the arrow and brought them together to signify two kids coming together in friendship.

Are you a nonprofit organization?
YES! We are so proud to be a nonprofit. Our ultimate goal is to provide free kindness education for all.

Kindness Education

Tell me about your Kindness Education Program?
Our Kindness Education Program is our researched-backed and expert-approved school program.

By teaching empathy, emotion regulation, positive language, conflict resolution, pro-social behavior, self calming and mindfulness at a young age, we give children the tools that are essential for them to have positive interactions, be happier people and become more successful in life.

Research shows teaching kindness to this age group (3 - 6) can prevent bullying before it starts, foster positive social and emotional development and result in happier, more confident kids.  These kids tend to perform better in school, are less likely to experience anxiety and depression when they're older and are more likely to grow into happier, healthier adults.

Fox and Trove Kindness Education includes an assembly program for preschools and kindergarten classrooms, kindness curriculum for the entire school year and a summer camp called Camp Kind for kids ages 3 - 6.

Camp Kind

What is Camp Kind?
Camp Kind is Fox and Trove's summer camp. Camp Kind is based on the same research as our Kindness Education Program.  With one full week of fun, we have the opportunity to explore the different aspects of kindness and bravery.  Each day focuses on positive attributes and skills including kindness, bravery, friendship, conflict resolution, self calming, emotion regulation and resilient happiness.  The activities are light, fun and age-appropriate but the skills they develop are profound and life-changing. Registration for Summer 2017 opens in March! 

Your summer camp is so close to when school begins
That is exactly why we chose the first two weeks of August for Camp Kind.  Kids typically have a difficult time adjusting from their loose summer schedule back into school so Camp Kind helps ease the transition. Plus, what better way to prepare your kids for a new year with new teachers and new classmates than a week filled with fun activities that instill kindness, bravery and social-emotional skills!

Where can I learn more about your Kindness Program and Camp Kind?
For more information, please email us at hello@foxandtrove.com 

Quality

Where are your tees made?
Our tees are made in the USA, sunny California to be specific.  They are shipped to us in Illinois where they are screen printed, packed with love in really cute drawstring muslin bags, placed in hot pink shipping bags and sent USPS to you!  Being totally made in the USA is something we're really proud of and plan to keep it that way.

Was cotton harmed in the making of your tees?
Um...

Do you use organic cotton?
Our Brave One tee is organic cotton.
 

Ordering

Do you have a size chart?
Yes, our size charts are shown on each product page. Some of our tees run a little small, so please keep this in mind when ordering. Be sure to read each product description for specific sizing recommendations.

How can I check my order status?
We will email you with a tracking number as soon as your order ships.  So excited that you can't wait? Email us at hello@foxandtrove.com and we'll be happy to give you an update. We ship all in stock items within 24 hours of receiving your order and shipping takes approximately 3-7 business days depending on which shipping method you choose at checkout.  All out of stock items ship out in 12-14 business days from placing your order.

What is a preorder?
Sometimes, before we officially release a new design, we'll offer customers the chance to preorder the item.  You will place your order as usual and the item will ship out as soon as the collection comes in stock which takes approximately 3-4 weeks.

The item I want is out of stock.
Oh no! Enter your email in the "Notify Me" field on the page of the item you want and we will notify you once it is available again, pinky swear!

Shipping

Where do you ship from?
We ship from Illinois, USA.

Do you ship Internationally?
Absolutely. Like us, our kind and brave tees have major wanderlust and we love to see them travel the world!

What shipping methods are available?
We ship all items USPS.  At checkout you have the choice between Standard Shipping (First Class) which is 5 - 7 business days or Priority Shipping (Priority Mail) which is 2 - 3 business days.

For International orders, we use USPS First Class Package International Service which can take 2 - 3 weeks.

How much is shipping?
In the US, Standard is $5 for orders under 10 lbs and Priority is $8.  For international, shipping is $15.

Returns

Can I return my item?
Due to the nature of our business, we cannot accept returns. Please read the product descriptions and size charts carefully so you select the correct size.  Each tee runs differently and our organic and 100% cotton pieces shrink a little in the wash.  When in doubt, order a size up! 

Brand Ambassadors

Do you work with bloggers, press and wholesale?
We do!  Please email us at hello@foxandtrove.com.  We're excited to hear you want to help spread the word!

How can I share pictures of my little one wearing your tee? 
We love seeing your pictures! Tag us @foxandtrove on Instagram and Twitter, use hashtag #foxandtrove and #kindnessisthecoolest and also feel free to post away on our Facebook page!

How can I contact you with more questions?
For more information, please email us at hello@foxandtrove.com. We'd love to chat!